Overseas after-sales service
COLDMAX gives more importance to foreign markets. And for this, we have built a team of 7 members of the overseas after-sales service who fly around the world.
In addition, we have branches, agents or partners in many countries, including the United States, Mexico, France, Russia, Uzbekistan.
For those countries where there is no COLDMAX partner, don't worry, we can assign our technician directly to you!
A. COLDMAX provides complete technical support and equipment installation.
B. 7 * 24-hour telephone support for technical assistance.
A. All COLDMAX vacuum cooling systems delivered to customers are carefully checked and tested and run for 72 hours without failure.
B. All COLDMAX vacuum cooling systems supplied are plug-in ready and well connected.
C. All COLDMAX vacuum cooling systems are guaranteed for 12 months from the date of the bill of lading.
Fault Claim Procedure
A. Detailed written description of the failure requires a detailed description of the relevant equipment information and the failure by fax or e-mail.
B. Fault confirmation should provide relevant pictures.
C. COLDMAX engineering and after-sales service team will examine and form diagnostic reports.
D. Provide further troubleshooting solutions to customers within 24 hours after receiving written instructions and pictures.