Overseas after-sales service
COLDMAX attaches more importance to foreign markets. And for that we have built a 7-person team of overseas after sales teams that fly all over the world.
In addition, we have a branch, agent or partner in many countries, including the US, Mexico, France, Russia and Uzbekistan.
For those countries where there is no COLDMAX partner, no worries, we can have our technician fly to you immediately!
A. All COLDMAX vacuum cooling systems supplied to customers are carefully inspected and tested and run for 72 hours without errors.
B. All COLDMAX vacuum cooling systems supplied are plug-ins ready and properly connected.
C. All COLDMAX vacuum cooling systems have a 12-month guarantee from the date of the bill of lading.
A. COLDMAX offers extensive technical support and installation of equipment.
B. 7 * 24 hours technical support telephone assistance.
Error claim procedure
A. A detailed written description of the error requires a detailed description of the relevant equipment information and the fault by fax or e-mail.
B. Error confirmation must contain relevant images.
C. COLDMAX engineering and after-sales service team will examine and form diagnostic reports.
D. Offer customers further solutions for solving problems within 24 hours of receiving written instructions and photos.