A. All COLDMAX vacuum cooling systems delivered to customers are carefully inspected and tested, and run for 72 hours without failures.
B. All COLDMAX vacuum cooling systems delivered are plug-ins ready and well connected.
C. All COLDMAX vacuum cooling systems are guaranteed 12 months from the date of the bill of lading.
A. COLDMAX provides comprehensive technical support and equipment installation.
B. 7 * 24hour technical support telephone assistance.
Fault Claim Procedure
A. Detailed written description of the failure requires a detailed description of the relevant equipment information and the failure by fax or e-mail.
B. Fault confirmation should provide relevant pictures.
C. COLDMAX engineering and after-sales service team will examine and form diagnostic reports.
D. Provide further troubleshooting solutions to customers within 24 hours after receiving written instructions and pictures.
Overseas after-sales service
COLDMAX puts more importance on foreign markets. And for that, we have built a 7-members of overseas-after sale service team who are flying around the world.
What’s more, we have branch, agent or partners in many countries, including the USA, Mexico, France, Russia, Uzbekistan.
For those countries where there is no COLDMAX partner, don’t worry, we can assign our technician fly to you directly!