A. All COLDMAX vacuum cooling systems are carefully inspected and tested before delivering to customers, and run for 72 hours without failures.
B. All COLDMAX vacuum cooling systems delivered are plug-ins ready and well connected.
C. All COLDMAX vacuum cooling systems are quality guaranteed 12 months from the date of the bill of lading.
A. COLDMAX provides comprehensive technical support and equipment installation service.
B. 7 * 24hour technical support and telephone assistance.
Fault Claim Procedure
A. Detailed written description of the failure requires a detailed description of the relevant equipment information and the failure by text or e-mail.
B. Fault confirmation should provide relevant pictures.
C. COLDMAX engineering and after-sales service team will examine and form diagnostic reports.
D. Provide further troubleshooting solutions to customers within 24 hours after receiving written instructions and pictures.
Overseas after-sales service
COLDMAX places more emphasis on overseas markets. To that end, we created a team of seven after-sales service teams flying around the world.
In addition, we have branches, agencies or partners in many countries including USA, Mexico, France, Russia and Uzbekistan.
In countries without a COLDMAX partner, there is no need to worry. Our technicians can directly appoint you.
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