A. All COLDMAX vacuum refrigeration systems delivered to customers are inspected and tested carefully, and operate for 72 hours without failure.
B. All delivered COLDMAX vacuum refrigeration systems are ready for use and are well connected.
C. All COLDMAX vacuum refrigeration systems are guaranteed for 12 months from the date of the bill of lading.
A. COLDMAX provides comprehensive technical support and equipment installation.
B. 7 * 24 hours of telephone technical assistance.
Fault claim procedure
A. The detailed written description of the failure requires a detailed description of the relevant equipment information and failure by fax or email.
B. Fault confirmation must provide relevant images.
C. The COLDMAX engineering and after-sales service team will examine and form diagnostic reports.
D. Provide additional troubleshooting solutions to clients within 24 hours after receipt of instructions and images in writing.
After-sales service abroad
COLDMAX gives more importance to foreign markets. And for that, we have built an after-sales service team abroad that is flying around the world.
In addition, we have branches, agents or partners in many countries, including the United States, Mexico, France, Russia, Uzbekistan.
For those countries where there is no COLDMAX partner, do not worry, we can assign our technician a direct flight to you!
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