Vacuum fast cooling machine
Overseas After-sales service
COLDMAX is increasingly focusing on foreign markets. And we've built a 7-person customer service team that flies around the world.
In addition, we have offices, agents or partners in many countries, including the US, Mexico, France, Russia and Uzbekistan.
Do not worry, for countries where there is no COLDMAX partner, we can directly assign our technician fly!
A. All COLDMAX vacuum cooling systems supplied to customers are carefully inspected and tested and operate smoothly for 72 hours.
B. All supplied COLDMAX vacuum cooling systems are ready to plug in and well connected.
C. All COLDMAX vacuum cooling systems are warranted for 12 months from the date of the bill of lading.
A. COLDMAX provides comprehensive technical support and installation of the equipment.
B. 7 * 24 hours technical support telephone support.
Fault Claim Procedure
A. A detailed written error description requires a detailed description of the relevant device information and the error by fax or e-mail.
B. The error confirmation should provide relevant images.
C. The COLDMAX engineering and after-sales service team reviews and produces diagnostic reports.
D. Provide your customers with additional troubleshooting solutions within 24 hours of receiving the written instructions and images.